Phone numbers
To make and receive calls to/from stationary or mobile number, you need to have a phone number attached to your application. This number is necessary to call to in case of inbound calls, and to use as a caller ID in case of outbound calls.
Contents
Buying a phone number
To buy a phone number, log in to your Voximplant control panel and select the Numbers section from the main menu:
In the left upper corner, choose Buy a new phone number:
This opens a list of availible phone numbers to buy.
You can choose between real phone numbers and test ones, specify the desired phone number country, state, and city:
Test phone numbers are good for testing apps and developers. To call a test phone number, you need to call one of Voximplant inner numbers and enter the test number as an extention.
You cannot use a test phone number as your Caller ID.
Once you buy a phone number, you can attach it to your application and use.
Attaching a phone number to an application
To attach a number to your application, go to the Applications section in your control panel, choose the necessary application and switch to the Numbers tab. Choose an available number and click Attach:
You can choose a routing rule while attaching the number, or you can do it later manually.
You can buy several numbers and bind them to several routing rules to process the numbers in different ways.
Once you attach a phone number to your application, you can make and receive calls.
Frequently asked questions
Q: I bought a phone number but inbound calls are always busy. What is the reason?
A: Check if the phone number is not attached to your application. See the Attaching a phone number to an application section to learn how to do it.
Q: Can I set up call forwarding from a stationary phone to a mobile one?
A: Yes, you can. To do that, purchase a phone number on our platform, create an application and implement the transfer logic in the scenario.
Q: I cannot use a certain phone number or the platform requests additional KYC.
A: Depending on the country, where you buy a phone number, there are different requirements to use the number. Some countries require additional verification or KYC. If you buy such a number, you get a warning what kind of verification is required. You can contact support to reserve a desired phone number before verification.
Q: Can I buy a phone number of any country?
A: Yes, Voximplant has a great variety of countries, and depending on the country there are mobile, stationary and even toll-free phone numbers available. Some countries require a KYC before purchasing a phone number.
Q: Can I buy a stationary number?
A: Depending on the country, you can buy mobile, stationary or even toll-free phone numbers to use with your application.
Q: Are there any restrictions on using certain phone numbers?
A: Depending on the country, you may need to proceed with KYC to purchase a phone number. You can see all the requirements when buying a phone number.
Q: What is the difference between real and testing phone numbers?
A: Testing numbers are free, but to call a testing number, you need to call a Voximplant number and enter the testing number as an extension. You cannot use a testing number as a caller ID, and you cannot make more than 100 calls per day and more than 3 calls per minute with a testing number. Real numbers do not have these limits.
Q: How do I pay for phone number subscription?
A: You can find this information in the Phone number subsciptions section of our Billing page.