Account subusers
Learn how to create and manage Voximplant subusers and see which control panel sections they have access to.
Subusers are the entities that are needed to access different panel sections. Do not confuse them with Service accounts which are needed to interact with our Management API.
Contents
Creating subusers
To create a subuser, do the following:
- Log in to your Voximplant account.
- Go to the Subusers section of the Voximplant control panel and click Add or Add subuser.
- Fill in the gaps and choose a role for your subuser (see the table below to learn about subuser roles’ access to different panel sections).
- Click Create.
When you create your first subuser, you will see a special link – your subuser login page. Your subusers can log in using this link only.
To edit or delete a subuser, use the three dots menu next to it.
Subusers access to panel sections
If access to a panel section is granted, it means full read, write, and delete access. And it is the only existing access type at the moment.
Panel section | Subuser role |
MainAccount | |
MainAccount | |
Certain application | MainAccount |
Call history in a certain application | MainAccount |
Call history downloads in a certain application | MainAccount |
Scenarios in a certain application | MainAccount |
Users in a certain application | MainAccount |
Phone numbers in a certain application | MainAccount |
Rules in a certain application | MainAccount |
Queues in a certain application | MainAccount |
Call lists in a certain application | MainAccount |
Creating a new call list in a certain application | MainAccount |
Append new lines to a call list in a certain application | MainAccount |
SIP registrations in a certain application | MainAccount |
Push certificates in a certain application | MainAccount |
Dialogflow agents in a certain application | MainAccount |
Key-Value Storage in a certain application | MainAccount |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
PhoneNumberManager | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
Editing a subuser | MainAccount |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
MainAccount | |
Logs | MainAccount |
Frequently asked questions
Q: What is the difference between users, subusers, service accounts and child accounts?
A: Users are necessary to log in to client applications and use calls, conferences and messaging. They may have their own balances to control the spendings. Subusers are necessary to give your developers limited access to your Voximplant control panel. They have different roles and different access levels to your account. Service accounts are necessary to provide API access to your account. They have different roles and different access levels to Manegement API. Child accounts are independent subaccounts within your main account that have independent applications, scenarios and balances but have the access to your main account scenarios. You can use child accounts in Cloud PBX services to divide the customers between different accounts.
Q: I need a subuser that can listen to call records but cannot delete them. What role should I choose?
A: You can use Supervisor or Support role. Both of them have the access to the call recordings.
Q: I need a subuser that can add users and skills for SmartQueue, but cannot access scenarios, routing rules and phone numbers. What role should I choose?
A: You can use the UserManager role. It has the access to managing SmartQueue users and queues.
Q: Is there a kind of a "Payer" role that has access to payments but does not have access to personal information?
A: No, unfortunately there is no such a role at the moment.
Q: How long is a subuser authorization TTL?
A: The session_id TTL is 8 hours.
Q: Can I hide the account name during the authorization?
A: No, you cannot hide the account name from the control panel.