Changelog

Users can now assign topics during a call or after service.

The Statistics icon has been added to retrieve the number of calls in queue.

The call button works correctly after a call is rejected twice.

Correct display of the call recording line on the Recent calls tab.

When the Only available filter is enabled, the list of available agents displays within a group/queue.

The SDK version has been updated.

Correct display of a tooltip when hovering over a long wrap-up code name.

Correct display of the Cancel and Call back buttons in case of an unsuccessful transfer.

Effective management of a large number of inbound calls within automated campaigns: When multiple calls arrive simultaneously to one agent, they may drop a call, and the softphone will display the next call in the queue.

The getAccountInfo request is sent during an outbound call to obtain information about the user or account.

Proper handling of multiple inbound calls received simultaneously.

Correct updating of the agent's status after they end an outbound call and complete after service (if it is enabled for outbound calls).

Correct display of deferred statuses.

When a call ends, the call_disconnected event is sent to the CTI server.

All additional data is transmitted during call transfer.

Long user names display correctly, the divider is along with the name and extension.

The X-headers with session ID (X-kit-session_id) and agent name (X-kit-agent_name) are now added to all calls forwarded to SIP numbers.

When selecting a Caller ID that has been removed from the numbers list in the interface, the number is automatically replaced with the default Caller ID defined in the Voximplant Kit settings.

After ending a call in minimized softphone mode, the application minimizes correctly.