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Softphone desktop app

The Voximplant Kit softphone desktop app is a telephony application you install on your PC (Windows, Mac, Linux) to make and receive calls via Voximplant Kit. The app has the same design and features as the embeddable softphone, but you can use it independently to handle calls from anywhere on your desktop. You can use it as a standalone dialer or integrate it with your CRM or web applications.


The softphone desktop app is only available if the contact center functionality is enabled in your Voximplant Kit account.

Before installing the softphone desktop app, make sure your device meets the system requirements:

  • Windows: Windows 10 and newer versions

  • macOS: macOS 10.15 and newer versions

  • Linux: Ubuntu 20.04 and newer versions

  1. Click the installation link to initiate the download:
  1. Save the downloaded file (folder) to your PC.

If you download a zipped folder on a Windows machine, save it to your PC and unzip it. Double-click the .exe file to start installation. You may receive the Windows protected your PC message. In this case, click More info and then Run anyway.

  1. Double-click the installation file.

For Mac machines, your security settings may only allow you to install applications from the App Store. In this case, change your settings to allow installation of apps from identified developers.

  1. The installation begins.
  2. Once the installation is complete, click the new Kit softphone desktop app icon to launch it.

You can now log in to the softphone and start using it.


If there are softphone updates available, the system prompts you to download and install them. You can also manually check for updates. For that, expand the tray menu, right-click on the softphone icon, and select Download new version. In the tray menu, you can also pin the softphone desktop app on top of other applications by selecting the Always on top option. This is convenient for those who want to constantly access the app.

Softphone updates