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  2. Reviewing messaging history
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Reviewing messaging history

Voximplant Kit captures the full history of messages.

To view the message history:

  1. Log in to your Voximplant Kit account.
  2. On the left sidebar, click History.
  3. Select the Messaging history section.
  4. In the Calendar field, select the date range. You can select one of the predefined values or specify a custom date range.
  5. The messaging history table contains the following fields:

  • Date and time – Indicates the conversation start date and time.

  • Channels – Specifies the channel that received the customer request.

  • Duration – Specifies the duration of the conversation.

  • Lead contact – Displays the customer name.

  • Closed – Specifies the status of the conversation: closed or open. If the conversation is closed, you can also see the name of the agent who closed the conversation as well as the closure date and time.

  • Queue – Specifies the queue that processed the chat.

  • Tags – Displays the tags the agent used to classify the conversation, if any.

  • Topics – Displays the topics the agent used to classify the conversation, if any.

  1. Click on the required message to open the chat window and review the conversation and customer info.
  2. Click Add filter if you need to apply an additional filter to retrieve some specific message information. The following filters are available:

  • Queues

  • Channels

  • Tags

  • Contacts

  • Agent

  1. Click XLS or CSV to download the messaging history as an XLS or CSV file.
Messaging history