The Next-Gen Twilio Alternative

Go serverless. Create and debug apps faster. Get access to new STT/TTS languages. Switch from Twilio to Voximplant.

Сomparison in video

Twilio vs Voximplant

Watch a technical review made by an expert in cloud communications.

Voximplant vs. Twilio at a Glance

Voximplant

Twillio

Architecture

100% serverless. No servers required on the customer-side – less maintenance and cost.

Limited to no serverless architecture. Requires permanent XML interactions between the Twilio cloud and customer's back-end.

Development environment

Built-in Cloud IDE allows you to edit, execute and debug code faster.

Development on other platforms. Requires setting up a local development environment.

Vendor dependency

Multi-cloud environment. Improved redundancy and avoiding single points of failure that could take down service.

Relies on a single provider. Twilio is dependent on cloud provider specific issues.

Data center network

Global network. Allows less latency during phone calls worldwide.

Limited in Europe. Lack of data centers means worse call quality for European customers.

AI integrations

A wider range of TTS/STT options. Allows you to cover a larger audience and offer a better customer experience.

Limited language and provider coverage. Lack of voice bot customization.

No-code features

Offers Voximplant Kit, fully no-code CCaaS. Fits to support directors and business managers.

Twilio Flex always requires coding. No ready-made tools for customers without development resources.

Customer support

Prompt and free. 24/7 support via email. For those who don't have a dedicated development team, we offer paid premium support.

Time-consuming and paid. Agents answer within 7-10 days. Billing $20k per month for responsive support.

Fully Supported Client SDKs

Complete set. Contains libraries with functions for any modern platform: iOS, Android, React Native, Flutter, and Unity.

Poor list of libraries. Twilio has several “community-supported“ libraries, partially functional SDKs random developers made that aren't supported by Twilio.

Five Reasons Voximplant is the Best Twilio Alternative

True Serverless Architecture

The Voximplant serverless architecture is designed to simplify call management. Our secret sauce is VoxEngine, a JavaScript runtime environment. Build and upload a JS code to the cloud. When a call arrives, VoxEngine independently executes your code.

There are no Twilio-like XML interactions between their public cloud and your back-end required. Don’t worry about server maintenance and costs. Focus on business logic and individual app functions. We’ve got you covered.

Voximplant

Paying only for compute resources

Twilio

Additional server maintenance costs

Reduced Time to Market

VoxEngine provides an integrated Cloud IDE. Unlike Twilio, you don’t need to set up a local development environment. Edit, execute and debug your code in real time from within a standard web browser.

Our IDE helps you to write code faster. For instance, IDE offers an autocomplete feature. When you type something similar to VoxEngine entities, the editor shows appropriate namespaces, classes and methods.

Other useful features include a real-time debugger, hotkeys, auto-formatting, tabs and more. See the detailed description for Cloud IDE in our documentation.

Improved Redundancy and Latency

Twilio relies on a single data center provider, Amazon Web Services. Human errors or bugs can take Amazon as well as Twilio offline. Bugs in the use of a specific cloud vendor’s SDK can also cause cloud-provider specific issues.

We prefer not to put all our eggs in one basket. The Voximplant multi-cloud environment includes 14 cloud providers such as Amazon, Google, and Datacamp Limited. If one of our providers fails, users won't notice.

More providers and data centers also means less latency. Imagine making a call from New York to Philadelphia. Your data center is in San Francisco. A good target round-trip latency is 150 ms. The time it takes light to travel from New York to San Francisco and back is 40 ms. Now add delays caused by several routers along the way. As a result, the latency will exceed 150 ms.

Our data center network covers 14 countries, 9 in Europe. In contrast, the Twilio network includes 8 regions, only 2 of which are located in Europe. We offer less latency worldwide.

Voximplant global data center network

Twilio limited data center network

More AI Integrations for Marketing and Customer Care

Voximplant provides more language and dialect options for TTS, STT, and NLP. Customize voice bot speech, cover a larger audience, and offer a better customer experience.

Voximplant Platform

Twilio

TTS languages

STT languages

119

Built-in TTS providers

Google Speech Cloud, IBM Watson, Amazon Polly, Microsoft Azure, Yandex, Tinkoff

Amazon Polly

Built-in STT providers

Amazon, Google Speech Cloud, Yandex, Tinkoff

Google Speech Cloud, Amazon Transcribe, IBM Watson

One-click NLP integrations

Dialogflow connector

Fully No-Code Drag and Drop Contact Center

Working with Twilio Flex always requires a great deal of development. If you want to deploy a cloud contact center, you end up needing to do a bunch of coding.

Voximplant Kit is a fully no-code CCaaS. Support directors and business managers with no development resources can deploy a contact center, equip their agents with ready-to-go tools, and start responding to customers in minutes.

Try Voximplant Kit

What Our Customers Say

We found out about Voximplant when we were looking for a video interview service. We tried it and made sure that Voximplant has the lowest entry threshold for our developers. The platform uses a simple language – JavaScript – which is understandable for any front-end developer.