Talkdesk Alternative Using Voximplant Kit

Best of Breed AI Integrations

Voximplant has been a leader in contact center AI integration through its work with Google and other major AI providers. Kit provides access to the top six AI engines in the industry, enabling you to deliver virtual agent services in as many as 40 languages. With Amazon Polly, Google Cloud Text to Speech, IBM Watson Text to Speech, Microsoft Azure Text to Speech, Tinkoff and Yandex Speechkit, you can choose from among multiple male and female voices to deliver your preferred brand experience.

An example of one of Kit’s NLP services is Google Dialogflow, the voicebot industry leader. Using the same technology that powers Google Assistant, you can deliver natural virtual agent interactions that support multi-turn conversations.

In contrast, Talkdesk offers only its proprietary NLP and speech services with a much more limited feature set. This can result in frustrating customer interactions and limits the number of languages and voices you can tap for your brand identity. Talkdesk offers 24 languages and only a few voice options.

Rapid Deployment

Voximplant Kit is fast to build and deploy. It features CX Canvas, a unique visual builder that enables you to activate a fully functional contact center in as little as ten minutes. Designed for non-technical personnel, CX Canvas enables you to build custom IVRs, messaging interfaces and agent routing strategies using simple drag-and-drop function blocks.

Once your contact center design is complete, it can be activated in seconds. The entire process is self-service and available 24/7. You can make changes to your contact center at any time.

Talkdesk customers report that creating a Talkdesk account is “easy but not quick.” First, you have to complete an online form and wait for a Talkdesk solutions consultant to contact you. Navigating Talkdesk business processes can add days to your deployment schedule.

Service Reliability and Geographic Coverage

Talkdesk relies on a single cloud infrastructure platform for all its services which makes it more vulnerable to outages than Voximplant. All Talkdesk communications services are delivered by the Twilio CPaaS. When Twilio experiences an outage or service impairment, it directly and immediately impacts the Talkdesk service.

In contrast, Voximplant uses fourteen different cloud infrastructure providers, giving it much more diversity and immunity from outages and impairments. When any Voximplant cloud provider experiences a problem, it can immediately switch to an alternate provider.

TalkDesk geographic coverage is less widespread than Voximplant. Talkdesk serves its customers from nine data centers, providing coverage in the US, Europe, South America, Australia and parts of Asia. Its coverage map leaves gaps in Eastern Europe and Western Asia.

Voximplant has data centers in 14 countries, including 9 in Europe. We offer less latency and better voice quality worldwide and particularly for operations in India, Ukraine or similar locations.

Affordability

Voximplant offers 30% lower monthly recurring fees and we think usage fees and other pricing elements are substantially less expensive, too. Recurring fees for Talkdesk start at $65 per seat, per month and Voximplant fees start at $45.

Your total cost will include telecommunications usage, optional features (e.g. recording) and phone number rental. While Talkdesk doesn’t publish any of these fees, we’re confident Voximplant will come in much lower. This is because these services are priced to compete in the CPaaS market, which is more aggressive than CCaaS. Voximplant prices are published here and we encourage you to compare with Talkdesk.

Complementary CPaaS

The customer experience for most enterprise customers is composed not just of contact center communications, but also interactions through a mobile or web application. Enterprises can realize significant leverage by sourcing both of these through a single vendor, Voximplant. Our Kit CCaaS is complemented by Platform CPaaS, providing a single vendor solution for all your customer interactions.

TalkDesk offers APIs and SDKs for CCaaS customization, but no CPaaS. This means your developers will need to purchase CPaaS from a separate provider, doubling administrative overhead, increasing complexity and lengthening project cycles. The Voximplant CCaaS and CPaaS combination simplifies and accelerates CX projects.