Genesys Alternative Using Voximplant Kit

Best of Breed AI Integrations

Voximplant has been a leader in contact center AI integration through its work with Google and other major AI providers. Kit provides access to the top six AI engines in the industry, enabling you to deliver virtual agent services in as many as 40 languages. With Amazon Polly, Google Cloud Text to Speech, IBM Watson Text to Speech, Microsoft Azure Text to Speech, Tinkoff and Yandex Speechkit, you can choose from among multiple male and female voices to deliver your preferred brand experience.

An example of one of Kit’s NLP services is Google Dialogflow, the voicebot industry leader. Using the same technology that powers Google Assistant, you can deliver natural virtual agent interactions that support multi-turn conversations.

In contrast, Genesys offers only its Nuance-based NLP and speech services with a much more limited feature set. This can result in frustrating customer interactions and limits the number of languages and voices you can tap for your brand identity. Genesys supports 21 languages and no optional voices.

Rapid Deployment

Voximplant Kit is fast to build and deploy. It features CX Canvas, a unique visual builder that enables you to activate a fully functional contact center in as little as ten minutes. Designed for non-technical personnel, CX Canvas enables you to build custom IVRs, messaging interfaces and agent routing strategies using simple drag-and-drop function blocks.

Once your contact center design is complete, it can be activated in seconds. The entire process is self-service and available 24/7. You can make changes to your contact center at any time.

Genesys doesn’t offer a self service portal for establishing an account. Customers must work through a Genesys reseller or sales representative. Navigating these business processes can add days or weeks to your deployment schedule.

Service Reliability

Genesys relies on a single cloud infrastructure platform for all its services which makes it more vulnerable to outages than Voximplant. All Genesys services are delivered by the AWS platform. When AWS experiences an outage or service impairment, it directly and immediately impacts the Genesys service (example outage caused by AWS)

In contrast, Voximplant uses fourteen different cloud infrastructure providers, giving it much more diversity and immunity from outages and impairments. When any Voximplant cloud provider experiences a problem, it can immediately switch to an alternate provider.

Affordability

Voximplant offers 59% lower monthly recurring fees and we think usage fees and other pricing elements are substantially less expensive, too. Recurring fees for Genesys start at $110 per seat, per month and Voximplant fees start at $45.

In addition, your total cost will include telecommunications usage, optional features (e.g. recording) and phone number rental. While Genesys doesn’t publish any of these fees, we’re confident Voximplant will come in much lower. This is because these services are priced to compete in the CPaaS market, which is more aggressive than CCaaS. Voximplant prices are published here and we encourage you to compare with Genesys.

Complementary CPaaS

The customer experience for most enterprise customers is composed not just of contact center communications, but also interactions through a mobile or web application. Enterprises can realize significant leverage by sourcing both of these through a single vendor, Voximplant. Our Kit CCaaS is complemented by Platform CPaaS, providing a single vendor solution for all your customer interactions.

Genesys offers APIs and SDKs for CCaaS customization, but no CPaaS. This means your developers will need to purchase CPaaS from a separate provider, doubling administrative overhead, increasing complexity and lengthening project cycles. The Voximplant CCaaS and CPaaS combination simplifies and accelerates CX projects.