Easily deploy an omnichannel cloud call center with AI in as little as 15 minutes and at a low price
Request your free demo now
A platform that integrates all your channels
Save time, money and headaches
Increase efficiency with chatbots & voicebots
Increase efficiency 10X thanks to AI bots that process request 10X faster than human agents.
Transparent pricing for predictable spending
With transparent pricing, you get predictable spending and easily calculate your daily usage.
We accompany you in your project
We will be by your side in your omnichannel projects to ensure success in your particular use case.
Automate your agent’s task
Automate 80% of your agents' tasks and save up to 60% on your operating costs.
Watch how it works
Here is the perfect solution if you want to have a secure omnichannel cloud call center with 99.99% SLA, deep analytics, live logs, and smart queues using AI (even if you’re on a tight budget).
30,000+ companies around the globe have placed their trust in Voximplant
Benefits for your agents and managers
Agent
Our tools will help your agents significantly, increasing their attitude towards work and retention!
- Agents receive calls and messages in a modern interface
- Agents can answer calls and messages assigned to them and assign unassigned interactions to themselves
- Agents can manage call and messages simultaneously
- If the agent is live with a customer and not answering inbound calls, the system will automatically change their status to inactive so other customers will not experience a delay
- Make calls across the globe using our beautiful dialer
- Integrate with your CRM so agents have more information to improve customer service
- Redirect calls in seconds directly from the dialer
Manager
Are your managers missing or looking for some of these features?
- Make better decisions by watching live statistics with our dashboard and filter by date or queues
- Assign permissions and phone numbers to agents for outbound calls without a single line of code
- Connect your CRM and configure what information you want to be displayed to agents
- Route calls automatically via assigned skills; assign an agent with language skills and calls will be routed to that agent when a customer calls speaking that language
- Easily create advanced call and messaging distribution logics via our AI using our drag and drop visual editor
Your cloud contact center can integrate with:
Calls, SMS, Messenger, WhatsApp, Telegram, Viber, Your Company Chat, all via API and more.
This is why we are the best at inbound call processing for your cloud contact center
As seen on
Outbound call functionalities you need
Save millions with our answering machine detector via artificial intelligence. It detects answering machines and pre-recorded audio messages.
Save time with our progressive dialing system; just upload a sheet of numbers and when the customer answers, redirect the call to your agent.
With phone masking, you can display different numbers to the same client.
Send millions of marketing or notifications calls via our robocall system.
Create automated surveys easily in a couple of minutes.
Get historical reports for better decision making.
With servers on all continents we are the only company that can provide 99.99% uptime for your cloud contact center.
Customer Success Stories
Implementing this new technology improved our conversion rate; we now hire 15-20% more candidates. We also reduced the number of agents that process requests and eliminated the risk related to people.
Lyudmila Kislova
Human resource manager at KFC
Your company can create your virtual call center in as little as 5 minutes
Even if you don't know how to code
Cloud contact center automation like no other
Automate 80% of routine calls
Tap into the highest-quality AI-powered voice technologies from Google, Amazon, and others. Access 248 unique speech synthesis options, built-in speech recognition options for 80 distinct languages and dialects, and natural language processing.
Automate up to 80% of routine calls with human-like voice experiences unique to your brand.
Faster routing with smart queues
Use powerful skills-based routing for voice and messaging requests or choose from many ready-to-go distribution strategies and start routing quickly.
Choose your plan
Engage with customers anytime anywhere with any of our AI-powered contact center solutions
CX Automation
Starts at
25
20
virtual agent / month paid annually
Automatically process inbound calls with conversational IVR and perform outbound calls using AI-powered voice bots
- No-code visual builder
- Outbound campaign wizard
- API for integrations
- Live logs and analytics
- AI-powered speech recognition and synthesis
Omnichannel Cloud Contact Center
Starts at65
45
agent / month paid annually
Equip your contact center agents with ready-to-go tools and start responding to customers anywhere—in minutes.
All CX Automation features, plus:
- Unified agent workspace
- Messaging channels: WhatsApp, Telegram, Facebook Messenger, Viber and SMS
- Skill-based routing
- Real-time dashboards
- Historical reports
Prices
Price changes according to company needs. Contact a sales rep now and get your custom quote.
If your company processes more than 1,000,000 calls per month or employs more than 50 agents, our sales agents will be happy to discuss discounts and personalized attention.
Factors that may impact estimates:
- Use of HD recording
- Use of voicebots with Dialogflow
- Buying phone numbers
- Sending SMS
- Number of inbound and/or outbound calls per month
- WhatsApp integration
- Call transcription or speech recognition if needed
5/5 stars according to G2 Crowd
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