The Voicebot Is the Business Solution From Voximplant Kit

What the voicebot can do

Letting customers know about promotions

With automatic customer calling, you can quickly let customers know about special offers. The bot can call everyone! If the customer is busy and does not pick up, the bot will call back at another time.

Service quality control and getting feedback

Measure customer satisfaction with NPS and CSI surveys and continuously improve your service. The voicebot will politely ask for feedback and listen carefully to the opinion of each customer.

Smart routing of incoming calls

Using advanced human speech recognition and synthesis, the bot easily decides which operator should receive an incoming call or message. Perfect for shortening queues.

Verification of incoming orders

Give the bot the routine work. Verification of orders will ensure that only the right calls will go to sales or HR staff.

Reminders for upcoming events

Automatically remind customers about an upcoming visit or an important event. At a customer's request, the bot will make needed changes to the record.

Reduced load on the contact center

Process up to 80% of contacts without an operator. The bot can easily process order confirmations or cancellations, standard outgoing calls, and incoming customer contacts without any help.

Instant order confirmation

The faster you contact the customer, the higher your conversions and sales will be. Immediately after the customer places an order, the bot will call the customer to confirm its line items and delivery options. A customer who wants to change an order or ask a question can switch to a contact-center operator.

Why the Voximplant Kit bot?

Quick deployment

We already have a set of ready-made scenarios. All that's left to do is to download the contact list.

Easy integration with your CRM

Our API's flexible settings allow quick integration with your database.

Reduced costs

The fast and efficient Voximplant Kit bot is 3 times cheaper than a call-center operator.

The voicebot is just a small part of the Voximplant Kit.

The Voximplant Kit is an all-channel cloud contact center with unique automation capabilities. With it, you can introduce an interactive voice menu (IVR) for incoming calls, and make outgoing and trigger calls. The modern operator workstation lets you process requests from all channels in one browser window.

The Voximplant Kit voicebot is already used by

Contact centers

Route incoming requests
Automate typical outgoing calls

Online stores

Confirm orders
Inform customers about special offers

Delivery services

Confirm orders
Coordinate delivery time and address

Banks

Provide self-service for customers
Inform customers about debts

Recruiting agencies

Verify job applications
Schedule interviews

Insurance companies

Update databases
Identify interest in extending policies

After a month with the Voximplant Kit, you will achieve:

2x

Acceleration of call processing

65%

Increased call processing efficiency

80%

Calls made without human involvement

With the Voximplant Kit, we automated 20,000 outgoing calls per month, reduced costs, increased productivity, and increased call volume for all scenarios by 17% on average.