Start your Contact Center AI strategy with the IVR

New analysis from Opus Research.

Free Guide

See Opus Research’s findings on how IVRs are being transformed with Conversational AI to recognize the intents of callers based on natural language input and respond with accurate answers, recommendations or actions.

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Whitepaper synopsis

Over the past few years, AI has been increasingly used to automate and improve customer experience. As over 60% of omnichannel conversations involve voice, it is no surprise that the use of Interactive Voice Response (IVR) technology has also been growing.

Recent AI, cloud, and development trends are reimagining the role IVRs play in customer experience. This guide explores its use, impact and how companies can leverage it.

About the Author

Opus Research

Diversified advisory and analysis firm

Opus Research provides critical insight on software and services that support multimodal customer care.

Opus Research is focused on “Conversational Commerce”, the merging of intelligent assistant technologies, conversational intelligence, intelligent authentication, enterprise collaboration, and digital commerce.