Number management
To rent a phone number in Voximplant Kit, do the following:
- Log in to your Voximplant Kit account.
- Go to the Administration > Numbers section.
The Numbers section is only available to users with the Administrator and Owner roles.
- In the Management subsection, click Buy number.
Select the country, region, and number category (city, mobile). You can also set up the phone number capabilities, like outbound calls and SMS support.
Click Next. You can find the purchased number in the Numbers > Management section.
In the Actions menu, the following phone number settings are available:
Forward to number - Enable call transfer to the specified number. This option allows customers to call you back if they missed your call.
Bind to scenario - Bind the number to an inbound scenario.
Unbind from scenario - Unbind the number from a scenario.
Edit description - Add a description to the phone number (up to 70 characters).
- Click the Information icon to copy the phone number ID and view its expiration date.
The purchased pnone numbers are billed monthly. You can refill the balance online or request an invoice and pay it. The phone number rent fee is debited from your Voximplant Kit balance, not from your bank card. If there is not enough money on your account to extend the rental period, the phone number will be put on hold for 1 month waiting for payment. As soon as there is enough money on your balance to extend the rental period, the number will become active again.
If you no loner need the number you can remove it. Click the Actions menu icon and select Remove. After you refuse to continue using the number, you will immediately lose it; the phone number will be available for rent in 2 months. Note that rental refunds are subject to verification completion. If you have passed verification, no refunds are possible. If verification has not been passed yet, you will get a refund in 10 business days.
To remove a phone number you need to unbind it from all campaigns and scenarios.
