Contact center

Build a contact center for both incoming and outgoing calls

Create multiple queues for different departments and lines

Build a video contact center, so your customers can see agents and share the screen

Distribute incoming calls among agents depending on their skills

Use PDS for outgoing calls so your agents are always busy and your customers do not wait for long

Create a voice contact center

Create a video contact center

Use predictive dialing system to optimize load on agents

Set up agents' skills and create supervisors

Create extended reports about your contact center