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Contact center

Voximplant allows developers to build a multifunctional contact center, and integrate it with all the platform capabilities to process both incoming and outgoing calls.

Key features

  • Build a contact center for both incoming and outgoing calls

  • Create multiple queues for different departments and lines

  • Build a video contact center, so your customers can see agents and share the screen

  • Distribute incoming calls among agents depending on their skills

  • Use PDS for outgoing calls so your agents are always busy and your customers do not wait for long

In this section

This documentation section will help you to: