Voximplant allows developers to build a multifunctional contact center, and integrate it with all the platform capabilities to process both inbound and outbound calls.
Build a contact center for both inbound and outbound calls
Create multiple queues for different departments and lines
Build a video contact center, so your customers can see agents and share screen
Distribute inbound calls among agents depending on their skills
Use PDS for outbound calls so your agents are always busy and your customers do not wait for long
In this section
This documentation section will help you to: