Impeccable customer service

With an omnichannel cloud contact center and industry-leading automation

Functions for impeccable customer service

Enhance customer service

Reduce agent workload

80% of calls to contact centers are routine requests. Their processing can be automated in 30 minutes. Voximplant Kit can confirm or cancel an order, initiate outbound calls, and automate inbound customer calls without assistance.

Shorten inbound call queues

Smart routing of inbound calls and messages with advanced human speech recognition and synthesis functions directs calls to the best available agent.

Handle requests from all channels in one browser window

Provide agents with an advanced omnichannel workspace to handle all requests in a single window. Agents can operate from anywhere in the world with only a computer. We support SMS, WhatsApp, Facebook Messenger, Telegram, Viber and web chats.

Track key contact center metrics

Get a complete picture of how your contact center performs with clear, accurate analytics across all channels. Online reports help you quickly manage queues and realign operations for maximum contact center efficiency.

Work without limits

Deploy a complete contact center from scratch in 30 minutes. It doesn't matter how many branches, offices or employees you have. Flexible settings allow you to adjust skills and reroute queues in a couple of clicks to optimize work and increase key metrics.

Budget savings

Avoid costly on-premises technology development, integration and ongoing technical support.

Handle up to 80% of calls without an agent

Reduce operating budget by up to 30%

Reduce call answering time to 2 seconds

Free up to 50% of your agents’ working time

Automate outbound call campaigns

Optimize inbound call routings

People are already using Voximplant Kit

After just one month you’ll be able to:

x2

Double call processing speed

65%

Enhance call processing efficiency by 65%

80%

Reduce the number of calls requiring an agent by 80%

Voximplant Kit, has automated 20,000 outbound calls per month, cut costs, boosted productivity and increased call volume by an average 17% across all scenarios.

Anar Mamedov

Skyeng Account Manager

Still have questions?

Fill out the form below. We’ll create your test account and introduce you to all of the features available on our platform.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.