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IncomingRequestObject

Props

completed

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completed: 

boolean

Conversation is complete

conversation_id

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conversation_id: 

number

Conversation id (the whole chat in the channel)

end_time

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end_time: 

number

Time when the request was closed

handling_start_time

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handling_start_time: 

number

Time when the agent started processing the request

id

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id: 

number

Request id

start_time

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start_time: 

number

Time when the request was created