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Contact center

The Voximplant's SmartQueue feature allows you to create your own contact center processing incoming and outgoing calls as well as chats with your customers.

You can create several queues for different departments or lines, distribute your tasks (such as calls or messages) among the agents depending on their skills and skill levels and get detailed reports from your own contact center with SmartQueue.

This section will help you with everything regarding queues, agents and building, and own contact centers.

Here you will learn how to set up SmartQueue, bind skills to agents to distribute calls or chats to agents who have a specific skill, and use the reporting tool to collect stats.

You will also see how Voximplant PDS (predictive dialing system) works and how to use it for your calling campaigns.