Set up a voicebot to prescreen queries and handle repetitive communication tasks.
Allow your customers to reach you via voice or video call, chat, SMS and social platforms.
Never leave a caller waiting, even if they are one of a slew. Let bots do the warming up while the system automatically distributes operator loads.
Boost your first-call-resolution (FCR) rate by matching callers with operators who have skills and knowledge to deal with particular types of queries.
Use our interactive voice response (IVR) system that cancels annoying keypad menus, speaking in keywords and clumsy runarounds.
Use national phone numbers in target countries and support callers across the globe.
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Whatever sector you operate in, Voximplant will help you get the most out of your communications.
Handle more loan applications through call automation, upsell by quickly routing callers to the right specialist, and prescreen job applicants.
Provide more insurance policy quotes and process insured events faster with automated claim processing and customer data at hand.
Provide around-the-clock consulting for your products with voicebots that speak your customer’s language.
Automate appointment reminders and let bots prescreen callers to match them with healthcare specialists.
Allow your customers to call you directly from your mobile app and automate the processing of their calls.
Set up a voicebot that will interview callers, provide them with a selection of tours based on their answers, and follow up with new offers.
Enable uninterrupted student support in peak periods, such as enrollment or the beginning of a new course or semester, through call automation.
Automate orders and reservations via phone and chat by using a voicebot.
Voximplant is a guide, a seller, a recruiter.
Here are just a few case studies where our contact center solutions have saved the day.
The car manufacturer has doubled conversions via test-driving requests and sorts out around 700 invalid quality claims per month.
The popular restaurant chain uses our contact center platform solution to automate candidate verification. It has helped them process applications ten times faster, weeding out 37% of irrelevant applications automatically and increasing the hiring conversion rate by 11%.