Some issues have more impact on your call quality than others – learn how to distinguish between them.
There are special events implemented in our SDKs to reflect what problems happen in your calls, see the stats' how-to. Each problem can affect your call more or less severely.
Indicates that no issue is detected or it is already resolved.
Indicates that a detected issue may have a minor impact on a call quality. For audio calls it may result in temporary audio artifacts, e.g., the voice occasionably can be robotic.
Indicates that a detected issue may have a major impact on a call quality. For audio calls it may result in a corrupted stream (permanently robotic voice) for call participants, audio delays and glitches.
Indicates that a detected issue has a critical impact on a call quality. In most cases it results in lost media stream between call participants.