Modern Conversational IVRs with Dialogflow

This whitepaper outlines approaches to integrate voicebots with telephony systems and reviews how Voximplant, a Next Gen Communications Platform as a Service (CPaaS) vendor, does this with Dialogflow.

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This paper will look into the following:

  • Will voicebots replace traditional IVRs?
  • Why use Dialogflow with a voicebot IVR?
  • How to connect Dialogflow to phone calls?

Download the free whitepaper now and find a way to improve your business’ customer service strategy.

About the Author

Chad Wallace Hart is an analyst and consultant at, a product management, marketing, and strategy advisory helping to advance the communications industry. Chad’s recent experience and projects include authoring an extensive report on the applications of Artificial Intelligence in Real Time Communications, managing a new product incubator program, launching a WebRTC startup, product marketing, and product ownership of various IP communications, WebRTC, and CPaaS offers. Chad is a frequent speaker, blogger/editor at and, and event organizer with Kranky Geek and WebRTC Boston.

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