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Reviewing Call History

  1. Log in to your Voximplant Kit account.

  2. In the left sidebar, click History.

  3. Click Call history to review the call history. The Call history window opens.

  4. In the Calendar field, select the date range. You can select one of the predefined date ranges or specify your own.

  5. In the Call history window, select the call you want to review. The following fields are available for review:

  • Time

  • Type

  • Call from

  • Duration

  • Call to

  • Price

  • Scenario

  • Record/Log info

  • Campaign

  • Attempt result

  • Attempts

  • Tags

When you click on the necessary call, the call line expands, and you can review call and resources properties.

  1. Click Add filter if you need to add an additional filter to retrieve some specific call information. You can add the following filters:
  • Campaign

  • Attempt result

  • Scenario

  • Number

  • Type

  • Tags

You can check the log of a specific call or listen to the call recording.

  1. Click Play next to the desired call to open the payer with the the call recording.

  2. Click Log next to the desired call to open the visual log of the scenario progress.

  3. Click Pause to disable the real-time updating.

  4. Click XLS or CSV to download the call history as an XLS or CSV file.

Call history