Send Callers to the Right Place?
The call routing service allows you to automatically sort incoming phone calls into organized queues according to customer needs. Callers are directed to unlimited call groups sorted according to the routing logic you set.
Create routing rules to forward customers to the appropriate agents and departments. Phone routing can be based on agent expertise, availability, time zone, or language preference. As customers are forwarded to agents with the required skills, issues are resolved more quickly and efficiently.
Voximplant call routing can track the status of agents in your system and monitor performance. Enhance the productivity of your call center and build the ideal customer experience.