Why Use Call Queuing?
When a call center receives more phone calls than it can handle, companies miss calls and lose revenue. Instead of hiring extra agents for peak hours, you can efficiently hold calls while agents are busy.
With the call queuing feature, you can create a ‘virtual waiting room’ so your callers can wait on the line until an agent becomes free. To encourage customers not to hang up, you can provide personalized messages, music, a callback option, or even let them interact with a virtual agent. As agents become free, your customers will be sequentially connected.
