IVR with Voice Recognition
Reach a new level of customer service automation with built-in intelligence
SIGN UP
And many more
satisfied clients

Up to 60% of all inbound customer requests are standard ones. They can be related to order status or order delivery, credit application review, doctor appointment confirmation, test-drive or technical service requests, real-estate appointments, etc. These requests consume up to 40% of operators’ time, while their skills are really required only in 5% of such cases. This is a major source of call center inefficiency.

Voximplant’s smart audio bot will communicate with your customers unless a real person is truly required. The bot behaves according to the specified business logic, and can switch the customer to an operator at any moment. The bot speaks and can understand customers’ speech, supporting most popular spoken languages. In addition, it understands keypresses, allowing customers to enter data if required. The bot can handle hundreds of simultaneous calls, and exchange data with your IT infrastructure in real-time.

35%
MORE EFFICIENT
usage of operator’s work time
1,5
MINUTES
in customer service time saved in 55% of requests
80%
increase
in first call issue resolution
20%
decrease
in number of required operators in call center
Get your free developer account or talk with our sales team to learn more about Voximplant solutions
SIGN UP
Contact sales

Please complete this field.

Please complete this field.

Please complete this field.

Choose the solution

Please complete this field.

Please complete this field.