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Use this block to forward the call to a specific user, group, or queue.

  1. Connect the block by using the Fail and Success ports.
  2. Double-click the Extension block.
  3. Select the Set value radio button if you want to manually set the specific extension value. Then select the extension from the Extension drop-down list. Note that all extensions are listed by queues, groups and users.
Set value
  1. If you want to use a variable, select the From variable radio button. Then create or select the variable from the drop-down list.
From variable
  1. Click Save.