Use this block to add or edit skill lists, determined call distribution in a queue, or set the call priority.
The system considers this data only if a call is enqueued in the call-center.
- Connect the block by using the Out port.
- Double-click the Call properties block.
- In the Request priority section, configure the value:
If you click Set value, set the value from 1 to 10.
If you click From variable, enter or select a variable from the Create a Variable drop-down list.
- In the Skills section, click Add skills or Replace skills and select the required skills from the drop-down list.
- Click Save.