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  • Getting started
  • Basic concepts
  • Scenario editor
  • Dialing campaigns
  • Contact center
  • Integrations
  • Security
  • Functions
  • Reports
  • History
  • Settings
  • Channels
    • Connecting a Telegram chatbot
    • Connecting a WhatsApp Business channel via edna.com
    • Connecting a WhatsApp Business channel via new edna.io portal
    • Connecting a WhatsApp Business channel via Botmaker
    • Connecting a WhatsApp Business channel via Cloud API
    • Connecting a Viber chatbot
    • Creating an SMS channel
    • Connecting a Facebook messenger chatbot
    • Connecting a VK messenger chatbot
    • Connecting a custom channel chatbot
    • Connecting an OK.ru messenger chatbot
    • Creating a Facebook Business Manager account
    • Connecting a web chat
    • Creating an Instagram channel
  • Tutorials
  • References
  1. Channels
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Channels

Customers want the convenience to communicate with you over their choice of communication channels. In this section, learn how to connect different popular social channels and chatbots to optimize agents' productivity and customer experience.

Reference map
  • Tutorials13

    • Connecting a Telegram chatbot
    • Connecting a WhatsApp Business channel via edna.com
    • Connecting a WhatsApp Business channel via new edna.io portal
    • Connecting a WhatsApp Business channel via Botmaker
    • Connecting a Viber chatbot
    • Creating an SMS channel
    • Connecting a Facebook messenger chatbot
    • Connecting a VK messenger chatbot
    • Connecting a custom channel chatbot
    • Connecting an OK.ru messenger chatbot
    • Creating a Facebook Business Manager account
    • Connecting a web chat
    • Creating an Instagram channel
  • Folders1

    • Connecting a WhatsApp Business channel via Cloud API