Rate this page:

Interactive Menu

Use this block to configure an interactive voice menu and based on this menu create different branches of the scenario that the system uses depending on the client’s response.

To configure the menu, do the following:

  1. Connect the block by using the Fail port.

  2. Double-click the Interactive Menu block.

To configure the Voice synthesis section:

  1. Select the language in the Synth language field.

  2. Select the preferred voice in the Voice field.

  3. Enter the text of the message in the Text field. You can use SSML tags.

  4. Define the number of message replays in the Replays field.

Voice synthesis
  1. Enter the text of the message in the Text field. You can use SSML tags.

  2. In the Input settings section, select the desired options:

  • Input type: The answer input type

  • Recognition language: The language of the client’s speech

  • Start Recognition: The start time of the recognition

There are three types of the Start Recognition function:

  • After the End: Speech recognition starts after the end of the speech.

  • Offset from the Start: Speech recognition starts in n seconds after the beginning of the speech.

  • Offset from the End: Speech recognition starts in n seconds before the end of the speech.

Input settings
  1. Click Save.

To configure the Audiorecord section:

  1. Select the audio record from the Audio Library drop-down list.

  2. Click Upload to upload the audio file from your computer.

Audiorecord
  1. Configure the number of message replays in the Replays field.

  2. Click Save.

In the Responses section, configure possible responses from the client. You can add up to 20 ports with suggested responses and based on these responses configure additional branches of the scenario development.

  1. Click Add a response.

  2. In the Possible responses field, enter a client's possible response.

Responses
Note

If you need to add many possible responses in one field, use | to separate responses. For example, yes | of course | sure.

  1. Click Save.