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Dialogflow Connector

Use this block to connect a Dialogflow agent with a call in your scenario.

To configure the Dialogflow agent, do the following:

  1. Connect the block by using the Out and Transfer call ports.

  2. Double-click the Dialogflow Connector block.

  3. Select an agent from the Select agent drop-down list.

  4. Select the language in the Agent language drop-down list.

Note

Create and configure the Dialogflow agent in your Google account, save it as JSON, and then upload to your scenario.

  1. Move the Execute sendQuery after connection to the agent toggle to activate immediate start of the Dialogflow after the script reaches the Dialog Connector block.
Dialogflow Connector
  1. Enter the name of the event in the Event name field.

  2. Select the language in the Event language field.

  3. Configure the key and value in the JSON parameters section.

  4. Select the preferred language and voice in the Synthesis Options section.

  5. Move the Process Transfer Call Response toggle if you need to forward a call. Enter or select a variable from the Create a Variable field.

  6. Move the Process Dialogflow Response Parameters toggle to activate the possibility to gather data and use it in the scenario. Enter or select a variable from the Create a Variable field.

Process parameters
  1. Select Save.