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Call Properties

Use this block to add or edit skill lists, determined call distribution in a queue, or set the call priority.

Note

The system considers this data only if a call is enqueued in the call-center.

  1. Connect the block by using the Out port.

  2. Double-click the Call Properties block.

Call properties
  1. In the Request priority section, configure the value:
  • If you click Set value, set the value from 1 to 10.

  • If you click From variable, enter or select a variable from the Create a Variable drop-down list.

  1. In the Skills section, click Add skills or Replace skills and select the required skills from the drop-down list.

  2. Click Save.