Programmable Callback
Don't lose customers who are tired of long waiting times to speak to an operator
Programmable Callback
Connect with your customers via additional communication channels that reduce their costs for long-distance or international calls and saves time
75%
of customers
prefer callback instead of waiting on hold
32%
Reduce
in dropped calls
10%
Decrease
the average cost per call
Changing the way you communicate with customers
BEFORE PROGRAMMABLE CALLBACK
- Frustrated customers face long waiting times on hold
- Long waits lead to negative customer experience
- Each minute of the call while the customer is waiting for the operator’s response has its associated cost
With Programmable Callback
- Reduction in number of lost customers
- Improved customer experience and increased loyalty
- Reduced costs of telecom services
Trusted by the world’s most innovative businesses
2
days
To implement needing just 1 developer
15%
increase
In processing of online requests
8
different
Time zones accessed by smart callback solution
CEO, JivoChat
We chose Voximplant because it made development easy, and because the technology has the key capabilities that we need to expand our service. We’ve had no problems with Voximplant and we’re excited to add this functionality to JivoChat and have provide our customers with the ease and efficiency they need.