It's rather simple, but have many input types: noinput, select, inputfixed and inputunknown. VoxEngine scenario for this IVR menu:
This works exactly as it appears: IVR suggests a caller choose one of the options:
- press 1 to know the current time. Nothing else.
- press 2 to enter an extension number of an employee. In the code above, it can be only the "100" extension, as specified on line 45-47. If the extension number "100" is specified, a scenario will try to make a PSTN call to the number specified on line 136. It should be a rented Voximplant number.
- press 3 to forward a call to a US phone number. After choosing this option, a caller should enter a valid US phone number and press pound. The specified number can be any of valid US phone numbers, not necessarily a Voximplant's one.
Go to the Applications section of the Voximplant Control panel, create an IVR application and an IVR-scenario inside of it. Then create an IVR-rule in the Routing tab of the application with the following settings:
Finally, switch to the Numbers tab of the IVR application, choose the Available attach a virtual/real phone number to this application and the rule:
Finally, switch to the Numbers tab with the Attached and Available sections. Switch to Available, select a rented virtual/real Voximplant number, and click Attach. In the window opened, specify IVR-rule, then click Attach.
Now all incoming calls will be forwarded to the IVR-scenario and processed by it.