SIGN UP

PacketLossIssue

Reported in a handler function for CallEvents.QualityIssuePacketLoss. Packet loss can lead to missing of entire sentences, awkward pauses in the middle of a conversation or robotic voice during the call. Issue level may vary during the call. Possible reasons:

  • Network congestion.
  • Bad hardware (parts of the network infrastructure).

Properties(3)

Properties

call

call: Call

Call that triggered the event

level

Issue level.

packetLoss

packetLoss: number

Average packet loss for 2.5 seconds.