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HighMediaLatencyIssue

Reported in a handler function for CallEvents.QualityIssueHighMediaLatency. Latency is calculated based on rtt (round trip time) and jitter buffer delay. Latency refers to the time it takes a voice/video packet to reach its destination plus the time it waits in a jitter buffer. Sufficient latency causes call participants to speak over the top of each other. The issue level may vary during the call. Possible reasons:

  • Network congestion/delays.
  • Lack of bandwidth. Only in Chrome

Properties(3)

Properties

call

call: Call

Call that triggered the event

latency

latency: number

Average latency for the last 2.5 seconds measured in milliseconds.

level

Issue level.