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ACDEnqueueParams

Add the following line to your scenario code to use the interface:

require(Modules.ACD);

Props

customData

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customData: 

string

headers

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headers: 

{[header: string]: string}

Optional extra headers to be passed with the call to operator. Custom header names have to begin with the 'X-' prefix except the 'VI-CallTimeout': '5' which switches to another operator if current one didn't answer after the timeout. The "X-" headers could be handled by a SIP phone or WEB SDK (e.g. see the incomingCall event). Example: {'X-header':'value'}

priority

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priority: 

number

Priority (1-100, 1 is highest priority). If two or more objects have the same priorities, they will be handled according to the order of HTTP requests from JS scanario to the ACD queue.

video

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video: 

boolean

Specifies whether the call has video support. Please note that prices for audio only and video calls are different.