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SQAgentSelectionStrategies

Agent selection strategies for the SQ_AddQueue and SQ_SetQueueInfo functions.

Fields

MOST_QUALIFIED

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MOST_QUALIFIED: 

string

The most qualified agent

LEAST_QUALIFIED

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LEAST_QUALIFIED: 

string

The least qualified agent

MAX_WAITING_TIME

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MAX_WAITING_TIME: 

string

Agent who has been free the longest since the end of the last call