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ACDQueueStatisticsServiceLevelType

Individual service level description used in the ACDQueueStatisticsType

Fields

acceptable_waiting_time

acceptable_waiting_time: number

Maximum time, is seconds, user was waiting operator for a given service level

call_count

call_count: number

Number of calls for a given service level

service_level

service_level: number

Percentage of calls for a given service level, from 0 (non-inclusive) up to 1 (all calls)