Automatic Call Distributor (ACD) is a mechanism of distributing incoming calls among call center agents. The distribution is based on a concept of a queue – each call is placed in the queue(s) and then is assigned to a free agent immediately or after some time (the time depends on agents' workload).
- Getting started
- Introduction to Voximplant
- What can be done with Voximplant?
- List of already integrated services