New
Voximplant Kit: omnichannel cloud contact center

Phone Number Masking

For Wheely, ensuring passenger comfort and safety are essential company values. All calls between passengers and drivers go through Voximplant. Voximplant’s capabilities allow Wheely to protect the privacy of its passengers by phone number masking while also enabling Wheely to have rapid call response times
This case is from the Delivery & Logistics industry.
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About company

Wheely is an international private driver service that operates in London, Moscow, St. Petersburg, Kazan, Ekaterinburg, Sochi, Krasnodar, and Perm.

  • 8CITIESacross Europe and Russia
  • 10MINUTES OR LESSaverage service time
  • 500K+DOWNLOADSon Google Play & App Store

A customer calls a virtual phone number and the call connects with the Voximplant cloud platform. The platform requests the driver’s number from Wheely, calls the driver, and records the call. The callee, whose real phone number is masked and set to the virtual one, is then able to contact the driver anonymously

Phone Number Masking

How it Works

Results

  • Protection

    Personal data protection for thousands of customers

  • Control

    Full control over communications

  • Efficiency

    A new level of stability and efficiency

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