Uralsib

Automated voice notifications

Uralsib Bank uses Voximplant Kit, a call editor from Voximplant, to notify customers automatically by phone.

We’ve been using Voximplant Kit almost since it first became available on the market. It’s important for us to have full functionality as part of a single service: telephony, speech synthesis and recognition, as well as voice recording. Thanks to Voximplant Kit, we can quickly customize any call scenarios and deliver information to clients effectively.

Maxim Fomin
Head of Contact Center, Uralsib

How it Works

Speech-To-Text

Speech recognition and natural language processing

Text-To-Speech

Synthesis of a unique voice for speaking to customers

Voice Recording

Call recording for quality assurance

Serverless

Cloud storage and programming interface

Result

Accessibility. Analytical and IT skills are not required to work in the editor.

Speed. It takes only a few minutes to edit a scenario.

Flexibility. The tool allows you to customize scenarios of any complexity.

Automated voice notifications

Uralsib Bank is one of Russia’s largest universal banks at the federal level, offering financial services to private and corporate clients.

Industry

Banking

Employee count

9,200+

Project start date

2018

Location

Russia and CIS, Europe

Automation area

Customer service