Uralsib
Automated voice notifications
Uralsib Bank uses Voximplant Kit, a call editor from Voximplant, to notify customers automatically by phone.
We’ve been using Voximplant Kit almost since it first became available on the market. It’s important for us to have full functionality as part of a single service: telephony, speech synthesis and recognition, as well as voice recording. Thanks to Voximplant Kit, we can quickly customize any call scenarios and effectively deliver information to clients.
Maxim Fomin
Head of Contact Center, Uralsib
The bot makes outbound calls to give notification about changes in the service, offer a loan or give notification that a card is ready for receipt. The message is read out through speech synthesis. To respond to the robot's question, the client can say the answer (speech recognition will work) or press the corresponding key in tone mode. The call is transferred to the operator if the client would like to ask a question or obtain additional information.
How it Works
Speech-To-Text
Speech recognition and natural language processing
Text-To-Speech
Synthesis of a unique voice for speaking to customers
Voice Recording
Call recording for quality assurance
Serverless
Cloud storage and programming interfaceResult
Accessibility. Analytical and IT skills are not required to work in the editor.
Speed. It takes only a few minutes to edit a scenario.
Flexibility. The tool allows you to customize scenarios of any complexity.
Automated voice notifications
Uralsib Bank is one of Russia’s largest universal banks at the federal level, offering financial services to private and corporate clients.
Industry
BankingEmployee count
9,200+Project start date
2018Location
Russia and CIS, EuropeAutomation area
Customer service
Getting Started is easy
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