Collaboration with Voximplant helped us launch telemedicine just before the peak of the pandemic and the introduction of self-isolation measures. As a result, we were able to be close to our patients at the most critical time for the clinic. After a decline in Covid-19 infection rates, we have seen a decrease in the demand for remote assistance, but we believe that interest in telemedicine will expand over the long term. Everything depends on how this format takes root in the minds of consumers. We are now ready for the future demand for telemedicine, even if it grows at a slower pace than is widely assumed.
Project Management Director, Scandinavia network of clinics
The patient makes a call using only a smartphone with Internet access since the video service is integrated with the clinic’s mobile app. You can also call the doctor via video from your personal account on the clinic's website.
Voximplant’s SDK is embedded in the client app for iOS/Android, as well as on the website. A scenario written on the platform receives requests to initiate a video call, after which Voximplant connects the two users. A chat has also been added to the video call so that interlocutors can exchange files and messages during the virtual appointment.