Since 2011, customers of S7 Airlines have been able to call its contact center directly from the company’s website or mobile apps. Customers can get required information and assistance from anywhere in the world. A customer does not need to leave the app or install additional software to make a call.

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Incoming online call is a Contact Centers case.
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Incoming online call

To make a call from a web browser or the S7 Airlines app, customers use ready-made Voximplant components. All calls are sent to the IVR system. Once the request topic is determined, the call is redirected to an operator of the appropriate skill group. S7 Priority members calling from the app or website can utilize a dedicated line to which the call is sent directly, bypassing the IVR system. Incoming calls can be recorded.

  • voice-recording
  • phone-numbers
  • PSTN
  • cloud-js
  • SDK
Incoming online call

How it works

Mobile S7 Created with Sketch.
Group 2 Created with Sketch.

Results

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