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Online Call from Mobile App

Customers of S7 Airlines can call its contact center directly from the company’s website or from mobile apps. Customers can get required information and assistance from anywhere in the world and they do not need to leave the app or install additional software to make a call. The click-to-call feature has been in use since 2011.
This case is from the Contact Centers industry.
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About company

S7 Airlines is one of the largest airlines in Russia, operating both domestic and international passenger flights. S7 Airlines is a member of the oneworld® global aviation alliance, the world’s leader in providing quality services to passengers. oneworld member airlines are located on all continents and operate flights to 150 countries around the globe.

  • 13M+PASSENGERSserviced annually
  • 146DESTINATIONSall over the world
  • 3KEMPLOYEESin 2017

To make a call from a web browser or from the S7 Airlines app, customers use ready-made Voximplant components, such as online call buttons. All calls are then sent to the IVR system. Once the request topic is determined, the call is redirected to an operator of the appropriate skill group. S7 Priority members calling from the app or from the website are able to use a dedicated line that bypasses the IVR system. Incoming calls can be recorded on request.

Online Call from Mobile App

How it Works

Results

  • Analytics
    Dynamic service with advanced analytics capabilities
  • Stability
    Stable operation since 2011
  • Availability
    Connections from any city and country
  • TAILORED SERVICE
    Additional communication channel for S7 priority members
  • Service Reservation
    A new level of service

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