Rocketbank
During the first contact with a new customer, the operator asks questions and sends a request for issuing a card. To speed up the operator’s work, the customer request is sent directly to the CRM system, from which the operator can call the customer with just one click.
Rocketbank had been using standard telecom solutions for two years. We were generally satisfied, as we mainly communicated with our clients via an in-app chat. 90% of all customer contact was message-based, while the remaining 10% consisted of operator calls to customers who had ordered cards. As our bank grew, operators needed to handle our increasing customer flow. It was no longer sustainable for operators to manually dial outgoing calls, and with regards to incoming calls, it was necessary to optimize customer authentication and the related data retrieval.
There are many companies capable of solving our task; however, the Voximplant cloud platform stood out for its flexibility. We didn’t have to buy any equipment or servers and we have a strong team of backend developers that quickly implemented everything we needed using Voximplant.
The Voximplant cloud is integrated with the Rocketbank CRM system. As incoming calls arrive, the Voximplant cloud issues a command for the CRM system to pull up the customer’s file and forward the call to an operator. If the operator makes an outgoing call, the CRM web page sends out a signal, and the Voximplant cloud calls the customer and connects him/her with an operator. Calls are recorded if necessary.
Protection. Customer’s phone number is hidden.
Speed. Outgoing calls are placed directly from the CRM system (connecting within 5-10 seconds).
Control. All conversations are recorded.
Rocketbank is one of the first Russian virtual banks. The mobile application allows customers to make free and instant transfers from other banks, open accounts and deposits, and pay for various services and taxes.
We have generous free tiers available to get you started right away.
