As soon as we started delivering cards and other banking products to clients’ homes, we faced the question of creating a flexible communication process with our clients. We wanted to make sure that clients see a regular landline phone number when we call them. If it’s required, they can call us back at any convenient time and continue the conversation with their manager. Taking into account the specifics of cellular carrier work, an additional scheme was implemented to forward the call to the responsible coordinators, if the manager cannot answer. This helped us to ensure a high level of availability of our service.
We managed to implement the solution quickly: it took us 2-3 weeks from the beginning of negotiation till the launch. Timely response is a notable feature of Voximplant: managers solve any issues as fast as possible and try to find personalized solutions.