Our company offers an online mobile app that people traveling to other countries and regions can call.
Customers often call us in order to resolve an urgent issue: for example, the hotel refuses to provide them with breakfast. We need our clients to be able to communicate with our support team without the need for roaming. With Voximplant, we managed to solve the problem of reimbursing phone calls, obtaining additional approvals, and so on.
The flexible capabilities of the Voximplant platform make it possible to resolve any issues in a couple of days. Today, about 10% of customer calls come through the mobile app. This helps us maintain their loyalty and saves resources.