Our company offers an online mobile app that people traveling to other countries and regions can call.
Customers often call us in order to resolve an urgent issue: for example, the hotel refuses to provide them with breakfast. We need our clients to be able to communicate with our support team without the need for roaming. This is how we managed to solve the problem of reimbursing phone calls, obtaining additional approvals, and so on.
The flexible capabilities of the Voximplant platform make it possible to complete the task in a couple of days. Today, about 10% of customer calls come through the mobile app. This helps us maintain their loyalty and saves resources.