Automated Feedback Collection

KeyAuto uses Voximplant to automatically collect feedback on the results of a car purchase and a customer's state technical inspection. The robot greets customers by name and asks them to rate a number of criteria on a scale from 1 to 10. Expanded responses are transcribed and saved in rich text form.

Thanks to our operations on the Voximplant platform, we freed up a significant amount of work time for call center employees, transferring routine operations to a robot. 100% coverage of customer surveys by a robot makes it possible to collect fairly objective information about the quality of service, even though 50% of calls are converted to a received response.

Alexander Yatsenko
Head of Marketing, KeyAuto

How it Works


Speech recognition and natural language processing


Synthesis of a unique voice for speaking to customers


Cloud storage and programming interface

Phone Numbers

Business phone number purchase


Worldwide telephone communication


Script integration with any application


Savings. The company pays for actual calls. A call is not billed if the customer does not pick up the phone or the robot reaches the customer's answering machine.
Control. All analytics are saved in a format suitable for further processing.
Attention. If the client has used the dealership’s services several times over the past two weeks, the survey call will be made only once.

Automated Feedback Collection

KeyAuto is an auto dealer network, currently numbering 83 advanced auto centers and represented by enterprises in large cities of the Central, South, North Caucasus, Ural and Siberian federal districts of Russia.



Employee count


Project start date



Russia and CIS

Automation area

Quality Assurance