KeyAuto

Automated Feedback Collection

KeyAuto uses Voximplant to automatically collect feedback on the results of a car purchase and a customer's state technical inspection. The robot greets customers by name and asks them to rate a number of criteria on a scale from 1 to 10. Expanded responses are transcribed and saved in rich text form.

Thanks to our operations on the Voximplant platform, we have freed up a significant amount of work time for the call center employees, transferring routine operations to a robot. 100% coverage of customer surveys by a robot makes it possible to collect fairly objective information about the quality of service, even though 50% of calls are converted to a received response.

Alexander Yatsenko
Head of Marketing, KeyAuto

How it Works

Speech-To-Text

Speech recognition and natural language processing

Text-To-Speech

Synthesis of a unique voice for speaking to customers

Serverless

Cloud storage and programming interface

Phone Numbers

Business phone number purchase

PSTN

Worldwide telephone communication

HTTP API

Script integration with any application

Result

Savings. The company pays for actual calls. A call is not billed if the customer does not pick up the phone or the robot reaches the customer's answering machine.
Control. All analytics are saved in a format suitable for further processing.
Attention. If the client has used the dealership’s services several times over the past two weeks, the survey call will be made only once.

Automated Feedback Collection

KeyAuto is a dealer network, currently numbering 83 advanced auto centers and represented by enterprises in large cities of the Central, South, North Caucasus, Ural and Siberian federal districts of Russia.

Employee count

5,000+

Project start date

2020

Location

Russia and CIS

Automation area

Quality Assurance