Thanks to our operations on the Voximplant platform, we have freed up a significant amount of work time for the call center employees, transferring routine operations to a robot. 100% coverage of customer surveys by a robot makes it possible to collect fairly objective information about the quality of service, even though 50% of calls are converted to a received response.
Head of Marketing, KeyAuto
Thanks to integration with KeyAuto’s CRM system, the platform calls customers who have recently made a purchase or have gone through technical inspection. Voximplant makes three attempts to dial a number. After the customer picks up the phone, using speech synthesis, the greeting is read out by name, as well as questions requiring a score from 1 to 10. The answer can be given either verbally or by pressing keys. If a customer rates one or more of the criteria at 8 or less, the robot asks how this indicator can be improved.
Speech-To-TextSpeech recognition and natural language processing
Text-To-SpeechSynthesis of a unique voice for speaking to customers
ServerlessCloud storage and programming interface
Phone NumbersBusiness phone number purchase
PSTNWorldwide telephone communication
HTTP APIScript integration with any application