Gorko.ru

Call Tracking for Marketplace

Gorko.ru is a wedding marketplace that tracks inbound calls using Voximplant Platform. Clients’ calls are distributed among vendors and the Gorko.ru call center. The history of requests is stored in the cloud.

Our vendor-client communication analysis showed that 40% of calls were missed. We chose Voximplant to increase the inbound conversion rate and be free to realize different call processing scenarios. As a result, the amount of missed calls was reduced to almost  zero.

Dmitriy Ulitin
CEO, Gorko.ru

How it Works

IVR

Interactive Voice Response

HTTP API

Script integration with any application

Voice Recording

Call recording for quality assurance

SDKs

Tools for rapid application development

Phone Numbers

Business phone number purchase

Serverless

Cloud storage and programming interface

Result

Effectiveness. 100% of requests are processed.

Flexibility. New functions can be added while Voximplant Platform is in use.

Control. All conversations are recorded for quality control purposes.

Call Tracking for Marketplace

Gorko.ru is a platform for search and selection of bridal goods and services. The marketplace incorporates 140,000 vendors and the website is visited by more than a million people monthly. Gorko.ru provides lead procession services for large-scale vendors.

Employee count

50

Project start date

2018

Location

Russia

Automation area

Operator Routine , Customer Care