Ak Bars Bank
The Aimee platform developed by Ak Bars Bank speeds up the process of reviewing customer applications. If the data provided is insufficient to make a decision, the robot calls the client and asks additional questions. Call logic, including speech synthesis and recognition, is embedded in the Voximplant interface.
The platform's functionality makes it possible to rollout solutions of any complexity, using the capabilities of both Voximplant and third-party vendors integrated with the platform. This does not require entering into supplementary agreements since a contract with Voximplant is sufficient.
It is interesting to experiment with the designer, try out new things and test hypotheses on the fly. A new service can be set up and tested in a couple of days to understand whether it makes sense to invest further in its development.
The client fills out a loan application on one of three sites: akbars.ru, banki.ru, or sravni.ru. The data is sent to the Aimee platform if the user has left blank fields in the form.
Provided that the data given is sufficient to make an initial decision on issuing a loan, the robot either calls with a denial message, or sends a questionnaire to the call center operator to process the application.
If there is not enough information, the robot calls the client and asks some basic questions (speech synthesis and recognition are used), and then, based on the answers received, it reads out a denial or gives notification that the operator will call the client back for further processing of the application.
Thanks to the HTTP API integration, the phone number and name of the client are automatically transferred from Aimee to Voximplant. After calling, Voximplant returns data for each number: a positive answer or a denial is given to the user (as well as the reason for the denial); whether the client listened to the entire message or hung up (at which stage).
Savings. Operators do not waste time on obviously irrelevant applications.
Efficiency. The robot calls as many times as needed. It takes time zones into account and can call until 9 pm local time.
Attention. The bank communicates with each client. In addition, the robot is often mistaken for a live female operator.
Ak Bars Bank is a leading bank of the Republic of Tatarstan, and ranks among the Top-20 financial institutions in Russia in terms of assets. The bank provides over 100 types of banking services to corporate and private clients and has a footprint in 27 regions across the country. Ak Bars Bank is one of Russia’s Top-5 banks according to the bank digitalization ranking of the Skolkovo Foundation.
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