The platform's functionality makes it possible to rollout solutions of any complexity, using the capabilities of both Voximplant and third-party vendors integrated with the platform. This does not require entering into supplementary agreements since a contract with Voximplant is sufficient.
It is interesting to experiment with the designer, try out new things and test hypotheses on the fly. A new service can be set up and tested in a couple of days to understand whether it makes sense to invest further in its development.
Product owner, Center for Technological and Digital Development, Ak Bars Digital Technologies
The client fills out a loan application on one of three sites: akbars.ru, banki.ru, or sravni.ru. The data is sent to the Aimee platform if the user has left blank fields in the form.
Provided that the data given is sufficient to make an initial decision on issuing a loan, the robot either calls with a denial message, or sends a questionnaire to the call center operator to process the application.
If there is not enough information, the robot calls the client and asks some basic questions (speech synthesis and recognition are used), and then, based on the answers received, it reads out a denial or gives notification that the operator will call the client back for further processing of the application.
Thanks to the HTTP API integration, the phone number and name of the client are automatically transferred from Aimee to Voximplant. After calling, Voximplant returns data for each number: a positive answer or a denial is given to the user (as well as the reason for the denial); whether the client listened to the entire message or hung up (at which stage).
Text-To-SpeechSynthesis of a unique voice for speaking to customers
Speech-To-TextSpeech recognition and natural language processing
HTTP APIScript integration with any application
SDKsTools for rapid application development
Voice RecordingCall recording for quality assurance
ServerlessCloud storage and programming interface
Phone NumbersBusiness phone number purchase