Developer Advocate

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About Us

 

Businesses are looking to transform how they serve customers. It’s no longer acceptable to have a bad customer experience because customers will turn to a competitor instead. That’s why putting a smile on your customers’ faces is more important than ever before. Some of the best ways to do that are through integrating communications into your product, enhancing your contact center, and automating your communications using AI. Voximplant helps businesses do just that because it is one of the world's leading Communications Platforms as a Service (CPaaS) and Contact Center as a Service (CCaaS) providers. Over 30,000 customers trust us to handle more than one billion calls per year. There are two main products: Platform and Kit. Voximplant Platform is the only serverless communications platform with robust developer tools and a wide range of APIs and SDKs. Voximplant Kit is the only AI-powered contact center for non-technical people. We hope you’ll consider joining our team to transform how the world communicates.


Company facts and figures:

  • A profitable, Series B startup
  • 11 years on the market
  • 170+ employees
  • Google technology partner 

 

 

This role will be our first Developer Advocate, and you will report directly to the VP of Marketing (with close collaboration with the Product and Engineering teams). This can be a 100% remote position, or you can work from our offices in New York City and Moscow. Some of the responsibilities include:

 

  • Writing interesting posts and articles related to the platform and increasing engagement with them
  • Creating demos, sample code, videos, and technical talks and increasing engagement with them
  • Participating in virtual and in-person (when safe) developer meetups and events related to our products and technologies in use
  • Posting on social media, doing outreach to key influencers and interested users, and answering questions in channels such as StackOverflow and Quora
  • Building, nurturing, and activating a developer community around Voximplant collaboratively with colleagues
  • Conducting interviews with media via phone, podcasts, video, and in-person
  • Proactively identifying opportunities for improvement and championing new tools, channels, tactics, and experiments — as well as ad hoc research and analysis to support business objectives
  • Helping developers build products, create new use cases, and solve problems
  • Creating data analytics to monitor KPIs and digging into the data to see how to improve things

 

 


Minimum Qualifications

 

  • Communication skills: should have experience related to public speaking
  • Developer at heart: should have development skills and enjoy coding
  • Strong collaborator that is able to work with internal stakeholders and drive coordination between multiple functions
  • Javascript development experience (Node.JS, backend, frontend) is a must since a big part of the platform is programmable using JS
  • Readiness to travel (when it’s safe to do so)
  • Values you live by include trust, humility, kindness, curiosity, taking initiative, grit, passion, and teamwork
  • Exceptional analytical skills with a passion for testing and measuring results including deciphering incremental impact and test results. Would prefer to use data to inform decision making rather than gut feelings
  • Hands-on experience with many social media platforms
  • Be willing to work early in the morning and late at night to meet with distributed teammates in the Americas, Western Europe, and Moscow
  • Have experience handling most efforts in-house rather than having agencies do all of the work
  • Proactive and creative thinker
  • Proven track record of working remotely

 

 

 

Strongly Preferred Qualifications

 

  • Meaningful social presence with engaged followers
  • Experience with our Platform
  • Experience with React Native, Flutter, Unity, Swift, Java
  • Experience catering to multiple international audiences
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