When a user connected to an enterprise PBX makes a VoIP phone call to a customer’s landline or mobile phone, the communications protocol has to be converted. In this article, we explain how gateways and SIP trunks enable interoperability between a PBX and the PSTN.
2020-11-11
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Starting on April 25 we change our callPSTN API: “caller id” is no longer optional and must be specified.
2018-04-04140434
Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.
2023-03-205787
2022-03-016621
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
2022-07-1220992
Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.
2022-02-2222901
Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-256090
It's more important than ever for businesses to deliver exceptional customer support to remain relevant in a rapidly growing digital landscape. Let's walk you through how to set up a customer support center with Voximplant Kit.
2023-03-305735
In today's fast-paced digital world, communication is more important than ever. With the rise of multi-channel communication, businesses need a reliable platform that can handle a variety of communication channels. That's where Voximplant comes in. Voximplant is a cloud communication platform that offers a wide range of features and capabilities for multi-channel communication. Now, we'll explore reasons why Voximplant is the best choice for multi-channel communication.
2023-03-096928
We are excited to announce the new integration of Zendesk with Voximplant Kit.
2022-08-0319558
